100% Discreet & Privacy
All orders will be protected by bubble wrap (if applicable) and delivered in brown or carrier's packaging. The address label will not give out the nature of the order and there will be no mention of SEXTOYS.SG anywhere on the packaging.
 

SINGAPORE ORDERS

Delivery Charges
Delivery charges vary according to the weight of the products ordered. To view our most current delivery charges, simply use our online shopping cart, select the delivery method and our shopping cart will automatically calculate the total cost of delivery for your order.

SingPost Standard is provided FREE OF CHARGE for orders above S$75.00! [see details]

SingPost Standard
We will usually pick, pack and dispatch your order to SingPost within 24 hours upon payment (Mon-Fri) and you should receive them within 3 business days from date dispatched. Customers are advised to use SingPost Registered delivery option as we will NOT be held responsible for orders lost in transit or non-delivery by this delivery method. Although this rarely happens, it does happen.

SingPost Registered
We will usually pick, pack and dispatch your order to SingPost within 24 hours upon payment (Mon-Fri) and you should receive them within 3 business days from date dispatched. You will be required to sign for orders delivered by SingPost Registered. If there is no one around to sign for the delivery, SingPost will leave a notification card asking you to collect from the nearest post office or to call and arrange for another delivery date.

Speedpost Courier
We will usually pick, pack and dispatch your order to Speedpost within 24 hours upon payment (Mon-Fri) and you will receive them on the same/next business day by 6pm from date dispatched. You will be required to sign for orders delivered by Speedpost Courier. If there is no one around to sign for the delivery, Speedpost will leave a notification card asking you to collect from the nearest post office or to call to arrange for another delivery date.

Please Note:
- Delivery dates quoted are based on business days and are estimates only.
- Sat, Sun and Public Holidays are not considered business days.
- Back order merchandise will take additional 1-6 weeks to ship.
- Special/Non-stock merchandise will take additional 2-6 weeks to ship.
 

INTERNATIONAL ORDERS

International Countries We Are Currently Serving
- Australia
- Brunei
- Malaysia
- Philippines
- India
- Thailand
- United Arab Emirates

Delivery Charges
Delivery charges outside of Singapore vary according to the country and the products ordered. To view our most current delivery charges for International orders, simply use our online shopping cart, select the delivery method and our shopping cart will automatically calculate the total cost of delivery for your order.

SingPost Registered
We will usually pick, pack and dispatch your order within 24 hours upon payment (Mon-Fri) and you should receive them within 8-15 business days from date dispatched depending on your country. You will be required to sign for orders delivered via SingPost Registered (Air Mail).

Speedpost Air Parcel
We will usually pick, pack and dispatch your order within 24 hours upon payment (Mon-Fri) and you should receive them within 6-12 business days from date dispatched depending on your country. You will be required to sign for orders delivered via Speedpost Air Parcel.

Customs and Import Duties Information
You may be subjected to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; SEXTOYS.SG has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Please Note:
- Delivery times quoted are based on business days and are estimates only.
- Sat, Sun and Public Holidays are not considered business days.
- All packages may be subjected to customs inspection in your country which may require additional days.
- Back order merchandise will take additional 1-6 weeks to ship.
- Special/Non-stock merchandise will take additional 2-6 weeks to ship.
 

RETURNS
For sanitary purposes, ALL SALES ARE FINAL. When you receive your order, promptly check the items to make sure the items are not defective. We will exchange for DEFECTIVE items ONLY. Please submit your request using our Contact Us form or email to custcare [at] sextoys.sg telling us the problem and to request for a Return Merchandise Authorization (RMA) number within 3 days from the date of receiving your order. Please send the items in their original packaging within 7 days from the date of receiving your RMA number to the address below and clearly state your RMA number on the package. Customers are advised to use Registered / Recorded Mail Service as we will not be responsible for returns lost in transit or non-delivery.

d’eXclusiv Limited Liability Partnership
VBox 888874
Singapore 919191
Attention: Returns

Please do not return any items without first getting a RMA number from us. Items returned without a RMA number and original packaging will NOT be accepted. Delivery/Postage cost for returns are to be borne by the customer. We will re-deliver/post the exchanged items using the best way at no extra cost.
 

RISK OF LOSS
All items purchased at SEXTOYS.SG are being dispatched/shipped in accordance with a carrier's delivery/postal service contract. This means that the risk of loss and the title to such items will be passed to the purchaser upon our delivery to a carrier or postal service.